Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.
Faster To Any Size Disaster
Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.
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Water Damage Timeline
- Water quickly spreads throughout your property, saturating everything in its path.
- Water is absorbed into walls, floors, upholstery, and belongings.
- Furniture finishes may bleed, causing permanent staining on carpets.
- Photographs, books, and other paper goods start to swell and warp.
Hours 1 - 24:
- Drywall begins to swell and break down.
- Metal surfaces begin to tarnish.
- Furniture begins to swell and crack.
- Dyes and inks from cloth and paper goods spread and stain.
- A musty odor appears.
48 Hours to 1 Week:
- Mold and mildew may grow and spread.
- Doors, windows, and studs swell and warp.
- Metal begins to rust and corrode.
- Furniture warps and shows signs of mold.
- Paint begins to blister.
- Wood flooring swells and warps.
- Serious biohazard contamination is possible.
More Than 1 Week:
- Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
- Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
Preparing Your Home for Fire Season!
- Create a defensible space around your home: A defensible space is an area around a building in which vegetation, debris, and other types of combustible fuels have been treated, cleared, or reduced to slow the spread of fire to and from the building. The Federal Emergency Management Agency (FEMA) recommends creating at least 30 feet of defensible space between your home and surrounding vegetation to reduce the potential for damage.
- Apply fire-retardant chemicals: Fire-retardant sprays can be applied to at-risk areas of your home and yard. Fire retardants are chemicals that are applied to materials to prevent the start or slow the growth of the fire. They decrease the ability of materials to ignite. These chemicals work by creating a barrier between the fire and the structure. The chemical creates a reaction that can help slow the fire.
- Limit roof combustibility: A "complex" roof (with lots of ridges and valleys) can be particularly susceptible to fire damage because wind can cause embers to catch on the ridges and valleys. In addition to applying fire-retardant chemicals, consider upgrading the materials used on your roof, regularly cleaning off debris like pine needles and leaves, and inspecting and replacing broken shingles.
- Clean your gutters: Routine removal of debris from trees and vegetation should be cleared out of gutters. Debris can cause structural damage to your gutters and even to your house, which may provide space for embers to blow in. Debris also can catch fire, particularly during the dry season.
- Protect your windows: A heat differential driven by an outside fire can cause the exposed glass to crack and even shatter inward. A window will break after one to three minutes of exposure to intense heat or flames. The California Building Code recommends that buildings constructed in wildfire-prone areas use dual-pane
Smoke and Soot Cleanup
At SERVPRO, we understand that fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO professionals have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to its pre-fire condition. Our technicians are experts in knowing the processes and protocols required to remove the pervasive smoke odor and deep-clean soot from upholstery and carpet. We strive to leave your home or business "Like it never even happened."
SERVPRO is faster to any size disaster.
Why is this important? Our professionals are dedicated to responding immediately when you need help with a fire or water damage event. A fast response lessens the damage, limits further damage, and reduces cost. All insurance companies specify that the policyholder (you) have a duty to mitigate any further damage or vandalism to your property. To do this, you need a professional fire and water cleanup and restoration expert like SERVPRO.
We specialize in fire and water damage restoration, the cornerstone of our business. Our technicians have extensive training and equipment to get your property back to pre-fire condition.
- Fire & Smoke Restoration Technician
- Odor Control Technician
- Upholstery & Fabric Cleaning Technician
- Water Damage Restoration Technician
We will clean and restore your property using specialized equipment and cleaning techniques. Our "restore first" mentality reduces interruption and gets you back to your life.
The Fire Damage Restoration Process
We understand how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. Listed below is the fire damage restoration process which will guide you during this difficult time:
Step 1: Emergency Contact
The restoration process begins when you call SERVPRO. Our staff will ask a series of questions regarding the fire damage event that will help us dispatch our crews with the appropriate equipment and resources.
Storm Readiness Plan
Keep Emergency Kits on hand
There are many things you can do to prepare for a bad storm or other emergency. One of these is to have a Home Emergency Kit/Car Emergency Kit on hand. These kits are usually a collection of basic household/automobile items that you will need in an emergency, whether it’s a bad storm, a fire, or any other unexpected emergency. Try to assemble your kit as soon as possible so that it will be ready in case of an emergency and don't forget to rotate new items in so when you need it there will not be expired or out-of-date items. You can also purchase premade kits from The Red Cross or other resources.
Have an emergency plan prepared
Depending on the severity of a storm or other event, it may take some time for help to arrive. Services like electricity and phone might be cut off for over a week. Emergency plans should be prepared with this information in mind. In addition to your emergency kit, which should include flashlights, batteries, and water, make an overall emergency plan with your family. Determine a place to meet if you need to leave your home in a hurry. Assign each member of your home with a task to make sure everyone gets out safely, including pets. SERVPRO offers an Emergency Readiness plan for businesses, but households should have a plan as well.
Know who to call to help with storm damage
Should your home experience significant damage during a storm, know who you can contact quickly to come out and assess and repair the damage. SERVPRO offers storm damage cleanup and restoration. With 24-hour emergency services offered, we’re “faster to any disaster”, with our highly trained technicians ready to help. Locally owned and operated, SERVPRO can help with storm, water, fire, or mold damage. Keep our information on hand as part of your emergency preparedness.
Enjoy BBQs and Independence Day with Safe Office and Home Parties!
With the holiday weekend finally here, we want to make sure everyone stays safe while still having fun! Fireworks cause an average of almost 20,000 reported fires per year; and in 2013, sparklers caused 41% of fireworks injuries. When firing up those grills remember that July is the peak month for grill fires. Here are some tips to ensure your 4th of July Barbecue is disaster-free!
-Propane and charcoal BBQ grills should only be used outdoors
-Keep your grill clean by removing any grease buildup from the grills and in trays below the grill
-When using a charcoal grill, let the coals cool completely before disposing of them
-Do not try to re-light or handle malfunctioning fireworks. Keep a bucket of water nearby in order to extinguish fireworks that don’t go off.
Stay safe and have fun this holiday weekend!
What Does IICRC mean anyway for your commercial facility
SERVPRO is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require a technician on all jobs who has been formally trained and passed all required tests.
- Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
- Maintain liability insurance to protect all parties in the event of an accident.
- Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
- AMRT - Applied Microbial Remediation Technician
- OSHA - 30-hour General and/or Construction Industry Training Program
- CCT - Carpet Cleaning Technician
- IICRC Certified Firm
- ASD - Applied Structural Drying Technician
- SRT - Fire & Smoke Damage Restoration Technician
- OSHA - 10-hour General and/or Construction Industry Training Program
- WRT - Water Damage Restoration Technician
- OCT - Odor Control Technician
Everything You Need to Know About Flood Damage
If there's any good news about flood damage, most people know it could and probably will occur in advance. While flash floods and other water damage from leaks and burst pipes are often unpredictable, flood damage from storms is almost easy to predict. Storm surge, torrential rain, and rising water levels cause massive water damage for those who live along the coast or in other low-lying areas. Flood damage is terrible in every instance, but the good news is many homeowners and business owners have enough time to adequately prepare their home and/or business for the impending water damage as best they can.
When a storm ends, and it's safe to return home or to work, many people are shocked to see how much water in the home or water in the business they find. It seems impossible water levels can rise so high, but it's entirely possible. When floodwater causes the water in a home or water in an office to damage things, it's devastating. Before anyone decides to handle this situation, they must learn how to properly handle this kind of water damage.
Do Not Go Back Without Permission
Anyone who evacuated would like to know how much water is in the property or the kind of water they're dealing with; never return to the property without being notified first that it's safe to return. Flood damage is hazardous, and it's easy to forget it's so much more than just water on the road or in a home. Water in a home is dangerous, water in a business is dangerous, and water is dangerous. Wait for the green light when proper authorities give it. No one ever knows if a power line is down, active, and just waiting in the water to electrocute the next person who walks through.
Beware of the Many Dangers
Before anyone enters a home or office with water damage to begin the water cleanup process, they must know how much danger potentially awaits. The water cleanup process should begin as quickly as possible to prevent more damage from occurring, but it cannot be done until people check for proper dangers. The first is live electricity. Don't assume just because the power is out in a specific neighborhood or city; there's nothing to worry about. The power could come back on at any given moment, which means it could cause serious bodily harm to anyone working out of their home or office. Turn off all electricity before entering any building with standing water.
The second danger is what might be waiting for people in the water. There could be alligators, snakes, dangerous water creatures, or even bacteria or other harmful stuff. Always let the local authorities do a neighborhood sweep before beginning the water cleanup and drying process.
Call the Pros
Finally, anyone can do the most crucial thing when water damage occurs and call a professional restoration and mitigation company to handle the drying process. Restoration companies have powerful equipment designed to allow adequate drying to occur in minimal time. Professional mitigation and restoration are imperative because any missed moisture leads to much larger problems.
It's not uncommon for people to want to begin the water cleanup and drying process independently. Still, it's the help of a professional restoration and mitigation company that provides the best possible results. Restoration is designed to clear out all the water in places others might not realize it's hiding. The more prolonged moisture sits in a home or business, the more dangerous it becomes. It can cause mold to form; it can cause further damage to furniture, flooring, and even walls. Call for professional restoration and mitigation rather than handling the drying process without a pro's help to remove water in a business or home.
Storm damage Concord | Concord Flood | Flood damage | Concord Flooding
Did You Know?
Residues (such as burning plastics or the soot from furnace disorders) form long chains of ionized smoke particles that assemble in corners or at junctions of walls and ceilings called smoke webs!
Does Your Business Have a Plan?
Protect your people: Your employees are your most crucial business asset. These tips can help prevent them from being injured in a fire.
- Fire Plans: Make sure your employees know what to do if there's a fire, including calling 911 immediately. Conduct a fire drill at least once a year to keep employees aware of your workplace fire safety protocol.
- Evacuation Plan: In larger buildings, post a fire evacuation plan in several spots around the workplace. Never include elevators in an evacuation plan; always use the stairs.
- First Aid: In case of fire injuries, your employees should be familiar with the location of the first-aid kit, which should be kept where possible hazards can occur most-such as in the kitchen.
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Home Fire Safety Tips
The rate of home fire accidents has been rising for so many years. There have been many incidents related to Fire Safety Tips that have claimed the lives of so many people. It just goes to show that a lot of families didn’t pay attention to taking preventive measures. And that’s really very worrying. Although it sounds so simple it is really important for every family.
Everyone knows that fires are usually caused by an accident. However, this does not mean that it is inevitable. If you are fully aware of the security measures in your home, you can always prevent this from happening. Remember, fire can be stopped. You just have to know how to do it before it gets worse.
It is important to observe proper preventive measures because it can save lives not only for you but also for your family. Nothing bad can happen in a person’s life without putting your house on fire. So if you are not a victim of this horrific incident, check out the rest of this article for more fire safety advice.
The best way to avoid a fire is to reduce or eliminate the risk of fire in your area. In case of emergency, fire tactics should be done which you should be fully aware of. You should also inform all family members who are with you. That way, they won’t panic whenever an emergency occurs.
It helps to install fire alarms and smoke detectors in your home. These devices can help give you an early warning. There are different types that you can choose from. There are water sprinklers and fire extinguishers. For others, they thought these alarms were only for businesses. This is not entirely true; These can actually be installed in your home.
All electrical devices and applications should be plugged in to secure. Do not leave them in the still mode as they still use a small amount of energy. Check regularly to see if they are still in good condition. There are many times that electrical gadgets are already broken but still used can cause fatal events like fire. So don’t ignore the condition of your tools.
If there are no leaks, always check your gas tank and gas limit. You should monitor when the tank needs to be replaced and the gas controller installed correctly. This can be really dangerous as you can smell the leaking gas which is harmful to your health.
There may be plenty of fire safety tips that every family should consider. But regardless of what these preventive measures are, homeowners should not underestimate the importance of getting to know them. It is very important to learn how to stay away from dangers and how to prevent them from happening. Doing so will not only save your house from burning, but you will also save your family and family.
Can Flooring Impacted by a Severe Water Leak be Saved?
It is Possible to Save Flooring in Your Home That Has Been Affected by Big Water Leaks?
Whenever a pipe in your home ruptures, your floors are often suddenly covered in inches or even feet of water, and water can quickly inundate your carpeting, wooden floors, tilework, and subfloors. Experts estimate that this catastrophic issue could result in more than 160 gallons of water per hour leaking into your residence. In a matter of hours, this could rapidly produce thousands of gallons of standing water in your home. Luckily, trained professionals can quickly remediate clean water damage if you call them soon enough. Water cleanup services like SERVPRO can help and save most kinds of floors.
How Does Water Damage My Carpets, Wooden and Hard Floors, and Subfloors?
SERVPRO has encountered various types of water damage affecting flooring. Our experience with water damage has ranged from relatively minor in effect to quite severe. Of course, each flooring material handles water exposure differently, and some react to it better than others. Some of the forms of water-related damage that affect carpeting are:
- Bubbling from water washing away the adhesive that binds it to the subfloor
- Delamination, or when the primary and secondary backing layers of carpeting separate
- Latex deterioration that leads to the loss of carpet fibers and reduces carpeting’s overall integrity
Although these effects can force you to replace this floor covering, you can usually avoid experiencing them if you address your standing water issue quickly.
Water’s impact on wooden flooring often depends on the construction, but the damage is usually more severe and costly. Moreover, it does not take long for these effects to result. A few examples of wood floor impairments due to water exposure are:
- Water stains or discoloration
- Swelling and warping, or deformation, of the wood
- Buckling that tents, or forces upward, floor sections at joints where they meet and at the walls
- Delamination of particleboard or oriented strand board (OSB) layers
- Dry rot resulting from fungal growths
If water ever covers your wood flooring, remember that the faster cleaning occurs, the less damage it usually does. The longer the liquid remains on floors, the more their wooden surfaces absorb. The water causes the wood segments of your flooring to change shape and eventually buckle against each other—also, ground coverings comprising weaker wood products like particleboard and OSB. Glued-together layers, which are more likely to delaminate, the more prolonged exposure to water occurs, compose these boards.
Hard flooring, like concrete, asphalt or vinyl tiles, and ceramic tiles, is much more resilient to water damage than carpet or wood floors. Often, it is also much simpler and less expensive to remediate. With that said, however, these ground coverings are harmed by water in the following ways:
- Blistering or flaking of painted concrete surfaces
- Mineral deposits from evaporated water in concrete
- Mold growth fostered by dirty, wet surfaces
- Separation of vinyl and ceramic tiles from the floor
- Warping and expansion of subflooring
Concrete and asphalt tile floors are least at risk of substantial water damage. Concrete floors mostly suffer minor surface cosmetic issues like paint flaking and calcium deposits. Often, water can only remove the finish from asphalt tiles. Since the adhesive of vinyl tiles dissolves relatively quickly, the tiles themselves are prone to separating from flooring if submerged for a sufficient period. Water can penetrate the grouting between ceramic tiles, causing the subflooring to swell and warp and break away from the floor.
What Can SERVPRO Do to Save Your Flooring?
When dealing with water-damaged flooring, SERVPRO employs various advanced tools and methods. Once our technicians extract all standing water with truck-mounted/portable extractors or wet vacs, they get to work on remediating your floors. Some of the tools and techniques they use to do the latter are:
- Wands using hot water extraction and shampoo to clean and extract excess water from glued-down carpets
- Heavier extraction devices to squeeze excess water out of thicker carpeting and padding
- Moisture meters that identify and measure moisture levels in affected flooring and subflooring
- Injectidry panel drying systems that dry out subflooring
- Sanders to sand out cupping and other forms of warping in wood surfaces
- Brushes and HEPA vacuuming to clean concrete surfaces